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Shipping and Delivery Options
Our service is designed to ensure timely and efficient service. Users can place orders at any time of the day, as order reception is available 24/7.
To guarantee efficient delivery within the established timelines, it is important to consider the different options available and how each one influences the estimated delivery time. Below is a summary table showing delivery times based on various locations and shipping conditions:
| Shipping Option | Location | Days for Shipping | Estimated Delivery Time | Special Conditions |
| Regular Shipping Lima Province | Lima Metropolitan Area | Monday to Friday | 24 to 48 hours | According to available service hours. |
| Regular Shipping Other Provinces | Other departments of Perú | Monday to Friday | 72 to 96 hours | According to available service hours. |
Additional Notes:
• Delivery time depends on the shipping option selected by the user when placing the order.
• Regular shipping within Lima Metropolitan Area (Province of Lima*) will be delivered within 24 to 48 working hours, according to available service and dispensing hours.
• Regular shipping for other provinces in Perú will be delivered within 48 to 96 working hours, adjusted to the available service hours.
* Law No. 27972 - Article No. 152. “LOCATION AND JURISDICTION – The capital of the Republic is the seat of the Metropolitan Municipality of Lima, which exercises exclusive jurisdiction over the Province of Lima in municipal and regional matters. In cases of discrepancies generated by provincial conurbation phenomena, the final decision corresponds to the Metropolitan Municipality of Lima.”».
Delivery Times
Regular shipping ensures delivery within 24 to 48 working hours within the Province of Lima and 48 to 96 working hours for other provinces throughout Perú.
Here’s a table explaining the time flow for placing a regular shipping order:
| Action | Day | Maximum Time | Next Action | Time Range |
| 1. Place the order | Everyday | Anytime | Coordination of medical consultation. | According to available service hours. |
| 2. Medical consultation | Monday to Friday | 8:00 a.m. - 4:00 p.m. | Obtain the medical prescription. | According to available service hours. |
| 3. Receive medical prescription | Monday to Friday | No later than the next day of the medican consultation | Product dispensing process. | According to available service hours. |
| 4. Shipping and home delivery | Monday to Thursday | 11:00 a.m. - 3:00 p.m. | Product delivery at home. | 24 to 48 hours (Lima Metropolitan Area) / 48 to 96 hours (Other provinces) |
Additional Notes:
• Regular shipping orders can be placed any day of the week. The medical consultation will be coordinated within the available medical consultation hours.
• The medical consultation must be done between 8:00 a.m. and 4:00 p.m. from Monday to Friday. Once the prescription is obtained, the dispensing will proceed within the available product dispensing hours.
• The delivery time is 24 to 48 working hours within the Province of Lima and 48 to 96 working hours for other provinces in Perú.
Coverage Zones and Shipping Costs
Our delivery coverage extends from Lima Metropolitan Area to all provinces of Perú.
To ensure that you receive your products within the estimated timeframe and enjoy them conveniently, below is a table detailing the shipping options available for each coverage zone, with costs varying by location:
| Coverage Zone | Tiempo de Envío | Estimated Delivery Time | Shipping Cost |
| Lima Metropolitana (All districts) | Regular Shipping | 24 to 48 working hours. | S/20.00 |
| Other Provinces of Perú | Regular Shipping | 48 to 96 working hours. |
S/30.00 |
Lima Metropolitana (Province of Lima)
To identify the coverage zones within Lima Metropolitan Area, we present the following table specifying the districts according to our coverage zones:
| Coverage Zone | Districts |
| North Zone | Ancón, Pte. Piedra; Sta. Rosa, Carabayllo, Comas, Los Olivos, Independencia, S. M. Porres. |
| Central Zone | Cercado, San Luis, Breña, La Victoria, Rímac, Lince, San Miguel, Jesús María, Magdalena, Pueblo Libre, Miraflores, Surco, San Borja, Surquillo, San Isidro. |
| East Zone | S. J. de Lurigancho, Sta. Anita, Cieneguilla, Ate Vitarte, La Molina, Chaclacayo, Lurigancho, El Agustino. |
| South Zone | Barranco, Chorrillos, S. J. de Miraflores, V.M. de Triunfo, Villa el Salvador, Lurín y Pachacamac. |
| Southern Beach Resorts | Pta. Hermosa, Pucusana, Pta. Negra, San Bartolo, Sta. María. |
Other Provinces Of Perú
To identify the coverage areas corresponding to other provinces of Perú, we present the following table grouping the provinces by their respective department:
| Department | Provinces |
| Amazonas | Chachapoyas, Bagua, Rodríguez de Mendoza, Luya, Condorcanqui, Utcubamba y Bongará. |
| Ancash | Huaraz, Aija, Antonio Raymondi, Asunción, Bolognesi, Carhuaz, Carlos Fermín Fitzcarrald, Casma, Corongo, Huari, Huarmey, Huaylas, Mariscal Luzuriaga, Ocros, Pallasca, Pomabamba, Recuay, Santa, Sihuas y Yungay. |
| Apurímac | Abancay, Andahuaylas, Antabamba, Aymaraes, Cotabambas, Grau y Chincheros. |
| Arequipa | Arequipa, Camaná, Caravelí, Castilla, Caylloma, Condesuyos, Islay y La Unión. |
| Ayacucho | Huamanga, Cangallo, Huanca Sancos, Huanta, La Mar, Lucanas, Parinacochas, Páucar del Sara Sara, Sucre, Víctor Fajardo y Vilcas Huamán. |
| Cajamarca | Cajamarca, Cajabamba, Celendín, Chota, Contumazá, Cutervo, Hualgayoc, Jaén, San Ignacio, San Marcos, San Miguel, San Pablo y Santa Cruz. |
| Callao | Callao |
| Cusco | Acomayo, Anta, Calca, Canas, Canchis, Chumbivilcas, Cusco, Espinar, La Convención, Paruro, Paucartambo, Quispicanchi y Urubamba. |
| Huancavelica | Huancavelica, Acobamba, Angaraes, Castrovirreyna, Churcampa, Huaytará y Tayacaja. |
| Huánuco | Huánuco, Ambo, Dos de Mayo, Huacaybamba, Huamalíes, Leoncio Prado, Marañón, Pachitea, Puerto Inca, Lauricocha y Yarowilca. |
| Ica | Ica, Chincha, Pisco, Nazca y Palpa |
| Junín | Huancayo, Chanchamayo, Concepción, Jauja, Junín, Satipo, Tarma, Yauli y Chupaca. |
| La Libertad | Trujillo, Ascope, Bolívar, Chepén, Gran Chimú, Julcán, Otuzco, Pacasmayo, Pataz, Sánchez Carrión, Viru, y Santiago de Chuco. |
| Lambayeque | Chiclayo, Lambayeque y Ferreñafe. |
| Lima | Barranca, Cajatambo, Canta, Cañete, Huaral, Huarochirí, Huaura, Oyón, y Yauyos. |
| Loreto | Alto Amazonas, Datem del Marañón, Loreto, Mariscal Ramón Castilla, Maynas, Putumayo, Requena, y Ucayali. |
| Madre de Dios | Tambopata, Manu y Tahuamanu. |
| Moquegua | Mariscal Nieto, Ilo y General Sánchez Cerro. |
| Pasco | Pasco, Daniel Alcides Carrión y Oxapampa. |
| Piura | Piura, Ayabaca, Huancabamba, Morropón, Paita, Talara, Sullana y Sechura. |
| Puno | Azángaro, Carabaya, Chucuito, El Collao, Huancané, Lampa, Melgar, Moho, Puno, San Antonio de Putina, San Román, Sandia, y Yunguyo. |
| San Martín | Bellavista, El Dorado, Huallaga, Lamas, Mariscal Cáceres, Moyobamba, Picota, Rioja, San Martín, y Tocache. |
| Tacna | Tacna, Candarave, Jorge Basadre y Tarata. |
| Tumbes | Tumbes, Contralmirante Villar y Zarumilla. |
| Ucayali | Coronel Portillo, Atalaya, Padre Abad, y Purús. |
Delivery Restrictions
We understand how important it is to receive your products on time, but due to the nature of our products and specific regulations, certain circumstances may affect delivery times. Below are the most common reasons your order may be delayed or not yet delivered, as well as the necessary requirements for delivering cannabis products:
Requirements for Delivering Regulated Products
Due to cannabis product regulations, their delivery is subject to compliance with specific conditions. Below is an explanation of the requirements and documents you need to present to complete the delivery process:
• Required Documentation: Due to current regulations, for the delivery of cannabis products, it is mandatory to present a valid medical prescription. This prescription must be registered in our system beforehand, and it may be necessary to show it to the delivery person at the time of delivery. If you do not have the proper documentation at the time of receiving the order, the delivery cannot be completed and will be rescheduled, which may cause additional delays.
• In-Person Receipt: Due to the nature of the products, an adult with valid identification who meets legal requirements must be present at the home to receive the order. If the product user or patient is a minor, a responsible party (family member, guardian, caregiver) must be registered to receive the order. Similarly, if the product user or patient is unable or incapable of receiving the product, a responsible party must be registered to receive it. A valid ID will be required to confirm the identity and age of the recipient. If no one is home at the time of delivery, the order will be rescheduled, potentially causing further delays.
Reasons Why Your Order Has Not Yet Been Shipped Or Delivered
There are certain factors that may delay the shipment of your order. Below, we explain the most common reasons to ensure you are informed at all times:
• Uncovered areas: Some areas or locations may not be included in our shipping options. This is due to logistical limitations that affect the ability to deliver and transport products to those specific locations. If your address is outside the delivery zones, unfortunately, the order cannot be processed until we have viable transportation options for your location.
• Incomplete delivery address information: This reason relates to order details that require correction. Ensure that your delivery address information is correct and complete, as errors or missing information, such as the locality, apartment number, or incorrect street name, can delay or prevent shipment. In such cases, we will contact you to confirm the correct details, but this may cause delays in the delivery process.
• Delays due to external conditions: Although we strive to meet the stipulated delivery timelines, there are factors beyond our control that may affect shipping times and release us from liability for any delay in delivery. In such cases, we will make every effort to keep you informed about the status of your order as soon as reasonably possible. An event outside of our control or force majeure refers to extraordinary, unforeseeable, and irresistible causes that prevent the timely and/or complete execution of delivery, such as adverse weather conditions, public calamity, natural disaster, civil unrest, terrorism, war, road blockages, strikes, social conflicts affecting transportation, work stoppages, government restrictions, border closures, or similar events beyond our control.
• Validation processes: For some cannabis products, an additional validation process is mandatory before shipment or delivery. This may include reviewing the user’s medical prescription or verifying that they meet the legal requirements to purchase such products. If the validation is not completed correctly or within the established timeframe, shipment or delivery may be delayed. In such cases, we will notify you to complete any pending steps before proceeding with the shipment or delivery.
Restricted Or Hard-To-Access Areas
In some locations, delivery may be affected by logistical or legal restrictions. Below, we explain how these limitations can influence the delivery times or the possibility of receiving your product:
• Rural or Remote Areas: Some rural or hard-to-access areas, such as remote communities or mountainous regions, may have additional restrictions for delivery due to transportation infrastructure limitations. In such cases, shipping times may be longer than usual, or in some cases, delivery may not be possible. We recommend checking if your area is within our covered zones before placing an order.
• Legal Restrictions: In some localities or municipalities, current regulations or municipal resolutions may restrict the delivery of cannabis products. This may include zones where the sale and distribution of these products are subject to local restrictions. If your address is located in one of these areas, it may not be possible to carry out the delivery until local laws permit distribution.
Service Hours
We also detail the regular hours during which we provide our services, as well as some estimated response times for order reception, customer support, medical consultations, product dispensing, shipping, and order delivery.
Below is a table that integrates service hours and estimated response times:
| Service | Days | Service Hours | Estimated Response Time |
| Order Reception | Monday to Sunday | 24 hours, 7 days a week | Immediate |
| Customer Support and Assistance | Monday to Friday | 8:00 a.m. - 7:00 p.m. | Up to 24 working hours. |
| Medical Consultations | Monday to Friday | 8:00 a.m. - 4:00 p.m. | Coordination within the next 24 working hours. |
| Product Dispensing | Monday to Thursday | 9:00 a.m. - 11:00 a.m. | Immediate (within dispensing hours). |
| Home Delivery | Monday to Thursday | 11:00 a.m. - 3:00 p.m. | 24 to 48 working hours within the Province of Lima and 48 to 96 working hours for other provinces throughout Perú. |
Customer Service Channels
Here is a table with the available customer service channels:
| Customer Service Channel | Available Days | Service Hours | Estimated Response Time |
| Phone | Monday to Friday | 8:00 a.m. - 7:00 p.m. | Immediate |
| Monday to Friday | 8:00 a.m. - 7:00 p.m. | Immediate | |
| Monday to Friday | 8:00 a.m. - 4:00 p.m. | Up to 24 working hours. |
Additional Notes:
• Holiday Hours: We do not provide shipping or medical consultations on national holidays. Orders placed on those days will be processed the next business day.
• After-Hours Support: For urgent inquiries outside of service hours, you can send us a message, and we will respond as soon as possible during the next working day.
Last updated: November 13, 2024.